Privacy Policy

1. Who this covers

This policy applies to customers and visitors who use PackKardo apps, websites, and support channels. Restaurant partners are covered by separate partner terms; this policy focuses on customer data.

2. Information we collect

We collect only what we need to run the service:

• Account: mobile number (OTP login), name, email, profile photo, referral code.
• Orders & pickup: restaurant, items, status, pickup OTP, vehicle number, parking spot / pin, special instructions.
• Location: approximate location for nearby restaurants when you allow it; precise location or parking pin when you share it for car pickup / handoff. We do not keep tracking you after handoff ends.
• Photos you choose to upload: profile photo or support attachments (via system picker).
• Payments: method choice and payment status. Card/UPI details are handled by Razorpay (or similar); we do not store full card numbers.
• Device: device type, app version, push notification token, basic diagnostics.
• Support: messages and attachments you send to Help / chat.

3. How we use information

We use your data to:

• Create and secure your account (OTP and sessions).
• Show restaurants, place orders, and coordinate pickup or car handoff.
• Process payments, refunds, and prevent fraud.
• Send order alerts via push, SMS, or in-app notifications.
• Send optional offers / marketing (you can opt out).
• Provide support and improve reliability and safety.
• Comply with law and protect users and PackKardo.

4. Permissions

We ask for permissions only when needed. You can deny them in device settings; some features may be limited.

• Location — nearby restaurants and car-pickup pin.
• Photos — only when you upload a photo or attachment.
• Notifications — order and account alerts (OTP/login SMS may still apply).

5. How we share information

We do not sell your personal information. We share data only as needed:

• Restaurants: order details, name/phone for fulfillment, vehicle/parking for car pickup.
• Service providers: hosting, SMS OTP, payments (Razorpay), media storage, email, push notifications — on our instructions.
• Legal: when required by law or to investigate fraud or safety issues.

6. Location and car pickup

Nearby restaurants use approximate location only if you allow it.

Car pickup: a parking pin is used only for that order so the restaurant can find you. Live sharing ends after handoff or when you stop sharing.

Customers are responsible for arriving at the selected pickup location. PackKardo is not liable for delays caused by incorrect parking details or customer unavailability.

7. Food, FSSAI, and allergies

PackKardo is a technology platform. All food is prepared by independent restaurant partners who are solely responsible for food quality, hygiene, ingredients, allergen information, packaging, and compliance with FSSAI regulations.

Customers should contact the restaurant directly regarding allergens or dietary requirements before placing an order. PackKardo cannot guarantee an allergen-free environment.

8. Payments, refunds, and platform fee

Payments are processed by third-party providers such as Razorpay.

Refunds follow our Refund Policy (/refund-policy), including restaurant cancellation, customer cancellation, and no-show rules. Platform fees are generally non-refundable except where required by law or where PackKardo decides otherwise.

9. Marketing

Order and security messages are part of the service. Marketing / offers are optional — turn off promo notifications, or email admin@packkardo.com with subject “Marketing opt-out” and your phone number.

10. Retention

We keep account data while your account is active. After deletion, we remove or anonymize personal account data. We retain anonymized order and payment records only as long as required by applicable laws and legitimate business purposes (tax, refunds, disputes, fraud prevention), then delete or further anonymize them.

11. Account deletion

You can permanently delete your PackKardo account (not freeze or deactivate only):

App: Profile → Privacy & account → Delete account.

Web: /delete-account — or email admin@packkardo.com with subject “Account deletion request”.

We delete or anonymize login, profile, addresses/vehicles, cart, favorites, push tokens, and OTP records. Anonymized order/payment history may be kept as described under Retention. Deletion is permanent.

12. Security

We use HTTPS, access controls, and token-based login. Protect your phone and never share OTPs.

13. Children’s privacy

PackKardo is for users who can form a binding contract under Indian law (generally 18+). We do not knowingly collect data from children.

14. Your choices

You can:

• Update profile details in the app.
• Download your data from Profile → Privacy & account (where available).
• Manage location, photos, and notification permissions in device settings.
• Opt out of marketing (see Marketing).
• Delete your account (see Account deletion).
• Raise a grievance from Profile → Privacy & account → Raise a grievance.
• Email admin@packkardo.com for access, correction, deletion, or help.

15. Contact

PackKardo Grievance Officer: admin@packkardo.com

App: Profile → Privacy & account → Raise a grievance (we aim to respond within 7 days).

More: /privacy · /delete-account · /data-rights