Your PackKardo data rights

Download my data

In the PackKardo app: Profile → Privacy & account → Download my data. You receive a JSON export of your profile, addresses, favorites, orders, and payment summaries.

Or email admin@packkardo.com with subject Data access request and your registered +91 phone number.

Grievance Officer

PackKardo Grievance Officer
Email: admin@packkardo.com
App: Profile → Privacy & account → Raise a grievance (you receive a ticket ID).
We aim to acknowledge promptly and respond within 7 days.

Delete account

See the dedicated page: /delete-account. In-app deletion is immediate after confirmation (once active orders are finished).

Marketing opt-out

Transactional messages (OTP, order status) stay on while you use the service. For promotional / marketing messages: turn off notifications in device settings where available, or email admin@packkardo.com with subject Marketing opt-out and your registered phone number.

Retention

After account deletion, anonymized order and payment records may be kept for up to 8 years after order completion for tax, accounting, refunds, disputes, and fraud prevention, then deleted or further anonymized when no longer required. Live car-pickup location sharing ends after handoff; see the Privacy Policy for the full location lifecycle.

Escalation

If you are not satisfied after our grievance response, you may escalate as permitted under applicable law (including to the Data Protection Board of India when that mechanism is available for your matter).