Delete your PackKardo account

How to delete your account

1. Open the PackKardo Android or iOS app and sign in with your registered phone number.
2. Go to Profile → Privacy & account → Delete account (or Profile → Delete account).
3. Read what we delete and what we keep for legal reasons, then tap Delete my account forever and confirm.
4. Optional: download your data first from Profile → Privacy & account → Download my data.
5. If you cannot use the app, email admin@packkardo.com with subject “Account deletion request”, your registered +91 phone number, name, and city — or WhatsApp +91 88376 72302 with the same details.

In-app deletion is processed immediately after you confirm (once any active orders are finished). Manual email or WhatsApp requests are processed after we verify ownership, usually within 30 days.

Contact: admin@packkardo.com · WhatsApp +91 88376 72302

Data we delete

• Phone login and all active sessions
• Profile details (name, email, profile photo)
• Saved addresses and vehicle numbers on your account
• Cart, favorites, and push notification tokens
• OTP records for your phone number
• Free-text review comments (star ratings may remain for restaurants, linked to an anonymized profile)

Data we may retain

• Completed order and payment records (amounts, restaurant, status, gateway references) needed for tax, accounting, refunds, disputes, and fraud prevention — with your name and pickup details removed or anonymized — retained up to 8 years after order completion, then deleted or further anonymized
• Support / dispute tickets may be retained in anonymized form where required for safety or legal claims
• Restaurant partners may keep their own copies of past order tickets for their records

Important notes

• You cannot delete your account while you have active (in-progress) orders. Finish or cancel them first.
• Deletion is permanent. The same phone number can register again later as a brand-new PackKardo account.
• Restaurant partner / merchant account deletion: email admin@packkardo.com with your restaurant name and registered phone. KYC and settlement records may have longer legal retention.