Refund & Returns Policy

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Refunds and Returns Policy

Effective Date: 17/07/2024

Welcome to PACKKARDO.COM (“we,” “us,” “our”). We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging, unused, and in the same condition as when you received it.
  • The return request must be made within 3 days of the delivery date.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., underwear, swimwear)
  • Hazardous materials or flammable liquids or gases
  • Customized or personalized items
  • Gift cards

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support:
  • Email us at KUMARHARSHKUMAR45@GMAIL.COM with your order number, reason for return, and any relevant photos of the product if applicable.
  1. Wait for Return Authorization:
  • Our customer support team will review your request and respond within 2 business days with return instructions if your return is approved.
  1. Package the Product:
  • Safely package the product in its original packaging. Include all accessories, manuals, and any free gifts received with the order.
  1. Ship the Product:
  • You will be responsible for paying the shipping costs for returning the product. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 3 days after delivery.

6. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at KUMARHARSHKUMAR45@GMAIL.COM.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at KUMARHARSHKUMAR45@GMAIL.COM with your order number and details of the issue.

8. Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Contact Information

For any questions or concerns regarding your return or refund, please contact our customer support team:

  • Email: KUMARHARSHKUMAR45@GMAIL.COM
  • Address: SECTOR 2 AVAS VIKAS COLONY JHUSI PRAYAGRAJ

Thank you for shopping with PACKKARDO.COM. We appreciate your business and strive to ensure your satisfaction with our products.

PADHLEAKSHAY
PackKardo.com
Email: KUMARHARSHKUMAR45@GMAIL.COM
Address: SECTOR 2 AVAS VIKAS COLONY JHUSI PRAYAGRAJ